Open and Closed questions

Open and Closed questions
Wednesday on the Team Catalyst Daily Dose I talked about the art of conversation and using opening-up words that ask a person to go into his or her imagination and bring out something personal to show you.
Today I came across the article above that sheds more light on the subject of open and closed questions. We use questions every day when connecting with clients that may be looking at our opportunity. As Nicholas Boothman says in his book *how to Make People Like You in 90 seconds or less*, “questions are like the spark plugs of conversation.”. There are open and closed questions and we need to understand the difference between the two.
Friday Sept 23rd we will do another talk on the Team Catalyst Daily Dose Call on Questions and the use of them in conversation. I hope the calls and the article included in this post are helpful to you.

How will this information help you communicate better with your customers and clients? Please share your comments so others may learn through your experienc as well.

Judy Narum